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It turns out that the main coolant line was rubbing against one of the belt pulleys, and it was ripped open spewing coolant everywhere. I made it two miles down the road after closing the deal at a local dealer, and the truck started smoking from the hood, and the dash display alerted that there was something wrong with the engine.
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Lifelong import owner, decided to lease a 20 Big Horn to support a domestic brand, and due to the good reviews. What’s the point of having all the bells and whistles if they don’t work?Ī brand new vehicle should not have all these issues let alone a 65k one! This would be the best truck on the market hands down if not for all these annoying issues. Back order for over 3 months) and the brakes, caps, disks replaced twice. The steering wheel replaced once (going back when the new wheel comes in. It’s been a slow progression down hill from there. After 4 days of owning the brand new Ram it had to go in because of the screeching breaks. Most of my issues were with the electronics (BU cam, heated steering wheel, frozen screen, tilt mirrors gets stuck) to name a few. I hate that in my 7 months of ownership it’s been in the shop 11 times totaling over 50 days there. In my opinion it’s the best looking by far and the features are amazing but only when they work properly. The power and stability really has you feeling like your in control on road. Very disappointing to see a fantastic truck has absolutely zero support for something as basic as a tire balance issue. These are the stock tires that came on the truck and there was not option to buy the truck without tires. The dealerships could never remedy the problem, and Case Manager Joe (ext 3020720) says they only warranty their trucks, not the tires. I tried to explain that I had been to 3 dealerships and had 8 tires out of balance in 2 weeks of ownership after purchasing a $70,000 truck, and now he is telling me that I will need to purchase 4 new tires on my own. I then contacted my case manager at Ram Care and was told that tires are not covered and they would not replace them. The service manager at the third dealership told me that my tires were defective and would need to be replaced. I went on my first drive and the wobble continued. At that appointment, 3 of the 4 tires were again now severely out of balance, so I was now up to 8 balances in the first two weeks of ownership. Ram Care instructed me to go to a dealership near my destination and set up an appointment for me the next morning. I contacted Ram Care and explained that I have had 5 tires severely out of balance in my first week of ownership and the truck still wobbled. I took off on a 1300 trip and the wobble was back again. I bought the truck for work and needed to take a trip. I was at 300 total miles on the truck, and 5 tires were out of balance. The second dealership said that 2 of the 4 tires were severely out of balance. I took the truck to a second dealership, thinking that the issue may have been workmanship. The next morning, I took the truck to a dealership near my home and they found that 3 of the 4 tires were badly out of balance. I contacted the dealership and we agreed it was probably just a tire balance issue. On the drive home, the truck was wobbling badly. On, I purchased a 20 Limited Diesel at a dealership 200 miles from my home in FL.